Full course description
Zoomers are just entering the workplace, while Boomers are winding down their careers. Gen X and Gen Y (Millennials) are the middle generations that round off today’s workplace. There are many similarities and differing characteristics associated with each of these groups, from preferences and expectations to communication styles. In this course, participants will not only learn about the drivers of each generation but also tools that help to engage individuals, with the goal of understanding the various personalities that make up a team and organization. Topics include:
- Similarities and differences between the workplace generations
- Motivational Needs of Adults
- Techniques to Build Relationships based on the Individual, not the Stereotype
- Tools for Engaging the Various Generations
- Action Plan for two groups (or two individuals)
Course Format:
This course is an online, on-demand and self-paced offering.
Course Duration:
10 contact hours
Completion Credentials:
A digital credential issued by American University consisting of a certificate of completion and a digital badge will be issued to you upon successfully completing the course.
Policies and Processes
Refunds:
The following is the refund policy for courses registered through our Professional and Lifelong Learning Portal (https://american.catalog.instructure.com/).
Learners will be eligible for a refund (minus any non-refundable fees) if they drop a course and request a refund no later than the date the course starts as per the dates in Canvas and/or Canvas Catalog platforms. If a learner registered for a course after the start date, they will be ineligible for a refund.
Learners registered for on-demand courses without a start date will be eligible for a refund if the course is dropped and a refund is requested within 24 hours of registration and when there is no record of page views or participation in the Canvas Platform.
Refund requests will be denied if requested after a course’s start date, 24 hours after registration in the case of on-demand courses without a start date, or when there is a record of page views or participation in the canvas Platform.
Payments and fees:
For payments with credit cards, debit cards or bank accounts, the tuition cost includes a non-refundable 4% administrative fee. In case an eligible refund is requested, the net funds returned will be the tuition minus 4%.
Notice about AU Non-Credit Courses:
Non-credit courses are not recorded in American University transcripts. No credit is earned from these courses and grades are not posted. Learners enrolled in Non-Credit courses will not receive an AU ID or have access to services and or facilities reserved for AU students. Access to the AU library system will be available to all members of the greater Washington DC area through visitor services. See the link for more information https://www.american.edu/library/services/visitors.cfm
For questions or help regarding this course, contact the Lifelong Learning team at lifelonglearning@american.edu.